Frequently Asked Questions

+ Why don`t I need a prescription to buy your products?

A prescription is not required as we are an Oceania-based company and operate under different laws and regulations. Non-controlled medications can be legally imported into a number of countries (depending on their respective legislation) by individuals for their personal use.

+ Do I need to have a medical evaluation?

A medical evaluation is not needed. We do however strongly recommend you inform your doctor or healthcare provider of all medication you are taking or planning to take, whether prescribed or non-prescription. Always consult your doctor or healthcare provider prior to starting any new course of medication.

+ Are the products that you sell Genuine or Generic?

The pharmaceutical products we supply are all genuine branded products, unless otherwise clearly stated on our website. The packaging may differ slightly from what you are accustomed to. This is due to the fact that we are based in Oceania and source from countries where packaging laws and branding can differ.

+ Are the products you sell within their expiration dates?

We do not sell prescription medication that is past its expiry date. It would be illegal to do so.
Our products are in good quality with good expiration date. If you require a specific shelf life of a medicine , please feel free to contact us before making a purchase order and we will do our best to accommodate your needs

+ Do you guarantee I will receive my order?

If for any reason your order does not arrive we will happily refund amount of your purchase. Alternatively, if you prefer, we can arrange a replacement order be shipped to you.

+ Is it legal to order medications like this?

It is legal in most countries around the world to import medication for personal use, including the UK.

+ Are the medications you ship the same quality as the ones I buy at the local chemist?

We only supply medications manufactured and marketed by leading international pharmaceutical companies. As a result you can be assured of receiving the highest quality medications.

+ Will you accept my health insurance as payment?

We do not have any arrangements with health insurance companies or PBMs (Prescription Benefit Management companies) for prescription medication coverage.

+ What currency are the prices in?

All prices listed on our website are in British Pounds (GBP, £).

+ How much is shipping?

We have three shipping options for you to choose from:
- Regular Airmail (30 days) - £15.00
- EMS Courier (7-21 days) - £35.00
- DHL Express (4-7 days) - £65.00

+ Do you have an express shipping option?

We offer express shipping at a cost of £35.00 using EMS couriers. Shipping using this service takes between 1 to 2 weeks.

Please note that when you select the EMS express shipping option, we must describe the contents of the package on the package documentation, meaning this option is not for those who need discreet packaging.

Also note that selecting the EMS express shipping option does not exclude your items from the risk of being delayed either by customs when leaving Hong Kong, or entering your order`s destination country. So whilst our customers usually receive orders within one week when selecting the EMS express shipping option, we are unfortunately unable to guarantee any specific delivery period

+ How long does it take to deliver?

Depending on the shipping option you choose, delivery can take 4-7 days (DHL Express), 1 to 2 weeks (EMS Courier) or 10 to 14 business days (Regular Airmail).

+ How does the discount program work?

Customer will receive a different percentage discounts of every qualifying purchase back. Your cashback vouchers will be available in your voucher wallet and can be applied to your next order
This is a one-time use voucher that is available for the next order’s use.
Please note that voucher is only valid for 180 days, counting from when the placement date of the qualifying order which generated the voucher. i.e. the placement date of the previous fully completed and qualifying order.


Discount Scheme Summary:

Current Order Value

(After discount applied and exclude shipping cost)

Percentage Discount Reward

Your cashback vouchers will be available in your voucher wallet and can be applied to your next order

£50 - £99

Discount of 5%

£100 - £149

Discount of 8%

£150 - £299

Discount of 10%

£300 - £499

Discount of 12%

£500 or more

Discount of 15%

Example of discount rules

Example 1 : GBP100 net spent on products ( after discount applied and exclude shipping cost )

Percentage discount reward : 8 % Cash reward for next purchase order : GBP100 X Discount 8 % = GBP8.00

Example 2: GBP350 net spent on products ( after discount applied and exclude shipping cost )

Percentage discount reward : 12 % Cash reward for next purchase order : GBP350 X Discount 12 % = GBP42.00

+ Redeem a discount coupon:

Step 1: Choose the available discount from the "Select a discount option” drop down box
Step 2: You may then checkout. At this moment the discount amount and coupon code are displayed.
How to use Redeem Discount coupon

+ Will I be liable for international taxes, duties and customs Fees?

Royal Mail and Parcel Force`s local country affiliates will charge the recipient any applicable duty, taxes, and/or brokerage fees in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your country`s customs authority can provide you information regarding the fees you may be liable for when receiving orders from us. Your local post office or carrier can give you information on the methods of payment accepted for the duties, taxes and other fees collected upon delivery.

+ Do you charge a consultation fee?

We charge no consultation fee.

+ Do you ship overseas?

Unfortunately we only ship to customers located in the United Kingdom.

+ How do I place an order, or re-order a product I`ve ordered in the past?

To place an order add the items you wish to order to your shopping cart, proceed to check out, and follow the instructions provided to complete the transaction.

If you have ordered from us in the past, and would like repeat a previous order, kindly place the repeated orders in the website directly.

+ I haven`t received an email confirmation of my order and it`s been over 24 hours, where is it?

We aim to process all orders within 24 hours, after which you should have received your order confirmation. Due to the large volume of emails we send and receive we do sometimes experience delays. Also, due to the industry which we are involved in, some ISPs (Internet Service Providers) and email hosts may treat us as spam and block our emails.

Always check your junk and spam folders in case our email has been filtered into one of these. You may also check with your ISP or email provider to ensure they have not blocked our emails.

If 48 hours have passed and you still cannot find your order confirmation email, please contact our customer service team.

+ Why won`t you reply to my emails?

As described in the above answer, it is possible our email has been filtered into your spam or junk folder. It is also possible your ISP has blocked emails from us completely. It is a known issue that emails sending from us to any / / are impossible, you will not be receiving any emails from us if your contact email is a / etc

+ I`m having difficulty using the online order form. What do I do?

For assistance you can either email us form the Contact Us page, or alternatively you can call us toll-free on +44(0)122-492-8494.

+ Do the products arrive discreetly packaged?

We are committed to protecting your privacy. Everything we send by regular airmail is packed in regular, plain cardboard boxes with no reference to "medicine" or "pharmacy". The customs declaration sticker which we are required to attach to package classifies the contents as "bodycare products".

Unfortunately orders sent using EMS (express) shipping option must display the exact product(s) contained on the package`s documentation.

+ What is your contact number?

You can call us toll free on +44(0)122-492-8494 during our office hours.

Please note, we operate during local office hours. Our time zone is GMT+8 hours.

+ Will I be sent junk mail, or have my personal details passed on to any third-parties?

We do not send promotional junk mail to our customers nor we do not telemarketing our customers neither, and we do not share any personal details of any kind with any third-parties.

+ Do the photos or images give a true representation of the product(s) I will receive?

Please note that all photos and images of products contained on this website are for reference only, and maybe not reflect the true nature of the products for sale. Packaging and quantity for sale in particular may vary from the photo or image provided. If in doubt, always follow the written description of the product for guidance.

+ How I pay with Wire transfer or Bank Draft?

Simply place your order and choose the relevant payment method at the checkout screen and we will email you the instructions within 24 to 48 hours of the order being submitted.
For more info about these payments you can click below link.

+ How Do I use Bitcoin as the payment?

We have a detailed guide with easy to follows steps showing how to buying bitcoins with your card and how to use them as payment, you can find it here:

What is Bitcoin?
Bitcoin is a digital currency used for fast, secure and low cost payments without the need for a central issuer or processor. Bitcoins are stored and sent electronically from private wallets. Introduced in 2009, bitcoins have increased greatly in value due to their limited supply and growing popularity. 
For more info you can have a look at below Bitcoin Company’s info:

How do I buy bitcoin?
First get a bitcoin wallet.
This is like a bank account where the bitcoin is store digitally. The bitcoin is a digital data file, and different companies can offer deferent storage options, which meet different security needs.
You can have a look at the list of popular companies which offer wallet storage for your bitcoin via the link below:
Most of these companies also offer the ability for you purchase the bitcoin from various sources, and some even offer the convenience of buying them securely with your credit card.

How I make the payment with bitcoin?
First you need to have a wallet setup so you can store your bitcoins, and also access to a bitcoin buying platform. The info for setting this up are mentioned above, we suggest not buying and storing any bitcoins until we send you the emailed confirming the amount of bitcoin needed for the order. This way you are only holding the bitcoins for a short period of time, and are more protected from any potential bitcoin wallet security issues.
Then when you place your order please select the bitcoin payment method. We will email you to let you know the total cost in bitcoin for this order.
Then you can go to your wallet and exchange company to purchase the requested amount of bitcoins.
You should send the bitcoin to our bitcoin wallet immediately, so that you are holding the bitcoin as little time as possible. This will help us process the order immediately.
We will give you our wallet address, and you can send us the order number as the note or message for the transfer and we will acknowledge the payment immediately and ship out the order ASAP.


+ Seasonal and unavoidable delivery delays

Delays of delivery will most likely happened during busy period of the year.
The will most likely happen during Christmas and Easter holidays.

Delays can also occur during unexpected and uncontrollable events, such as weather problem, nation or international events which cause the destination country’s security to be tightened.
Postal strikes and other logistic problem may also cause delays.
We will try our best to put up information regarding these issues when they appear, so our customers are kept up to date.

If you are unsure regarding the whereabouts of your order, just email us and we will help you get the most updated information from the postal service and resolve the problem.

During the above mentioned times, we would like to ask our customers to give the postage service a bit more time to sort out the delivery.
So the delivery times will be change to below:

Regular delivery, up to 4-6 weeks
Express delivery, up to 4 weeks

+ Can I use forwarder service address?

We are only responsible for sending out our orders to UK residential and workplace addresses. Such that we cannot be responsible for forwarder addressee and there after arrangements.

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